Terms and Conditions

Man With a Van Holland Park Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Holland Park provides removal, delivery, collection and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 "Company" means Man With a Van Holland Park, the provider of the services described in these terms.

1.2 "Customer" means the person, firm or organisation requesting or receiving the services.

1.3 "Services" means any removal, collection, delivery, loading, unloading, packing, unpacking, transport, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the services.

1.5 "Goods" means all items, belongings, furniture, equipment, personal effects or other property in respect of which the services are provided.

1.6 "Service Area" means the locations in which the Company offers services, including Holland Park and surrounding areas, as well as other locations within the United Kingdom by prior agreement.

2. Scope of Services

2.1 The Company provides man and van removal services for domestic and commercial customers, including but not limited to local moves, small property moves, single-item and multi-item transport, and light office relocations.

2.2 The exact scope of services for each booking, including number of staff, vehicle size, estimated duration and specific tasks, will be agreed with the Customer at the time of booking.

2.3 The Company reserves the right to refuse to transport any Goods that, in the Company's reasonable opinion, are unsafe, illegal, inadequately packaged, excessively heavy, or otherwise unsuitable for transport.

2.4 The Company does not provide specialist removal services for items such as pianos, safes, or high-value artwork unless expressly agreed in writing in advance and may require additional charges or terms.

3. Booking Process

3.1 Bookings must be made directly with the Company. A booking is only confirmed when the Company has accepted the booking and provided written confirmation such as a booking reference or confirmation message.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) collection and delivery addresses; (b) details of property access, including floor level, lift access, parking restrictions and any access limitations; (c) a clear description and estimated quantity of Goods; (d) any heavy, fragile, or unusual items; and (e) preferred date and time.

3.3 The Company will use the information provided by the Customer to estimate the time, vehicle type and number of staff required. If the information provided is inaccurate or incomplete, the Company may adjust the price or the services on the day, subject to staff and vehicle availability.

3.4 Any times given for arrival or completion are estimates only and are not guaranteed. While the Company will make reasonable efforts to be punctual, factors such as traffic, weather, road closures, or previous jobs may cause delays.

3.5 The Customer is responsible for arranging suitable parking at collection and delivery addresses. Any parking charges, permits or fines incurred as a result of the removal will be payable by the Customer.

4. Payments and Charges

4.1 The Company will provide the Customer with a quote based on the information supplied at the time of booking. Unless otherwise stated, all quotes are exclusive of congestion charges, tolls, parking fees and other third-party costs, which will be added where applicable.

4.2 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be communicated at the time of booking. Deposits are applied towards the final invoice.

4.3 The balance of any charges is payable upon completion of the services, unless otherwise agreed in writing in advance. The Company may accept various forms of payment, as notified to the Customer before or on the day of the move.

4.4 If the services take longer than the time estimated in the quote due to circumstances beyond the Company's control, including but not limited to additional Goods, poor access, delays caused by the Customer, or waiting time at addresses, the Company reserves the right to charge for extra time at its standard hourly or part-hourly rates.

4.5 Where work is carried out outside normal working hours at the Customer's request, additional charges may apply. Any such charges will be communicated in advance where reasonably possible.

4.6 Any unpaid amounts will be considered overdue after the due date. The Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in pursuing payment.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving notice to the Company.

5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at the Company's discretion.

5.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain part or all of any deposit and may charge a cancellation fee to cover the costs and loss of business.

5.4 If the Customer cancels on the day of the booking or upon arrival of the Vehicle and staff at the collection address, the Company may charge up to the full quoted amount.

5.5 If the Customer wishes to change the date, time, or scope of the services, the Company will endeavour to accommodate the request, subject to availability. Changes may result in revised charges and terms.

5.6 The Company may cancel or postpone a booking if:

(a) the Customer has not paid any required deposit or amount; (b) access or safety conditions at the addresses are unsuitable; (c) the Customer requests the Company to carry out unsafe, illegal or prohibited activities; or (d) events beyond the Company's reasonable control prevent the services from being carried out.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring that:

(a) all Goods are properly packed and ready for transport unless the Company has agreed to provide packing services; (b) all fragile items are clearly marked and adequately protected; (c) all appliances are disconnected, defrosted and drained prior to moving; and (d) all Goods to be moved are available and accessible at the time of collection.

6.2 The Customer must be present, or ensure that an authorised representative is present, at the collection and delivery addresses to provide access, directions and instructions, and to confirm completion of the services.

6.3 The Customer is responsible for securing any required permissions, permits or approvals from building management, local authorities or other relevant parties in relation to access, parking, loading, and unloading.

6.4 The Customer must not ask the Company to transport any Goods that are illegal, dangerous, hazardous, explosive, corrosive, or otherwise prohibited by law or by the Company's policies.

7. Company Responsibilities and Limitations

7.1 The Company will use reasonable care and skill in providing the services and handling the Goods.

7.2 The Company will take reasonable steps to protect property at collection and delivery addresses, but is not responsible for normal wear and tear, pre-existing damage, or damage caused by inherent defects in the Goods or property.

7.3 The Company does not dismantle or reassemble furniture or equipment unless this has been expressly agreed in advance. Where such work is undertaken, it is done at the Customer's risk and may incur additional charges.

7.4 The Company is not responsible for securing Goods inside property once delivery is complete. Responsibility for arranging and final positioning of items within the premises rests with the Customer, unless otherwise agreed.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care of the Goods while in its custody and control. However, the Company's liability for loss of or damage to Goods is limited as set out in this section.

8.2 The Company will not be liable for loss or damage arising from:

(a) the Customer's failure to pack Goods safely and adequately; (b) inherent vice or defect in the Goods; (c) normal wear and tear, scratching, scuffing or minor cosmetic damage; (d) disassembly or reassembly of furniture or equipment; (e) delays or failures caused by circumstances beyond the Company's reasonable control, including traffic, weather, accidents, road closures or industrial action; and (f) the Customer's breach of these Terms and Conditions.

8.3 The Company will not be liable for loss of or damage to the following items, whether directly or indirectly, unless specifically declared and agreed in writing before the move: jewellery, watches, precious metals, money, financial documents, passports, identification documents, antiques, artwork, collectibles, or items of special value.

8.4 If the Company is found liable for loss or damage to Goods, the Company's liability will, to the maximum extent permitted by law, be limited to the lower of:

(a) the reasonable cost of repair; or (b) the current market value of the Goods at the time of loss or damage, subject to an overall cap that may be notified to the Customer in advance.

8.5 The Company will not be liable for any indirect, special or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.

8.6 Claims for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event within 7 days of completion of the services. The Customer must provide reasonable evidence of any alleged loss or damage.

9. Delays and Access Issues

9.1 The Company will not be liable for delays caused by factors outside its reasonable control, including but not limited to traffic conditions, weather, accidents, road closures, enforcement activity, vehicle breakdowns or delays caused by third parties.

9.2 If access at collection or delivery addresses is restricted, unsafe or not as described by the Customer, the Company may:

(a) adjust the charges to reflect additional time or staff required; (b) refuse to move certain items; or (c) cancel or terminate the services, in which case cancellation charges may apply.

9.3 The Customer is responsible for any additional costs arising from access issues, including parking charges, additional labour, or the need to use alternative loading or unloading arrangements.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of waste unless this has been expressly agreed as part of the services.

10.2 The Company will not carry or dispose of hazardous, clinical, chemical or controlled waste, including but not limited to asbestos, solvents, paints, oils, gas bottles, flammable substances, or any materials classified as hazardous under UK law.

10.3 Where the Company agrees to remove unwanted items for disposal, the Customer confirms that they are the owner of the items or are authorised to arrange their disposal. Any disposal will be carried out in compliance with applicable regulations, and additional charges may apply.

10.4 The Customer must not present general household or commercial waste for removal as part of a normal move unless waste removal has been specifically agreed in advance.

11. Insurance

11.1 The Company maintains insurance cover appropriate to the nature of its services, in line with industry practice. Details of available cover can be provided on request.

11.2 The Customer remains responsible for arranging any additional insurance cover they consider necessary for their Goods or for any specific risks not covered by the Company's standard insurance or these Terms and Conditions.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it may be addressed promptly.

12.2 Formal complaints should be made in writing, providing full details of the issue, dates, addresses, and any supporting evidence. The Company will investigate and respond within a reasonable time.

13. Data Protection

13.1 The Company will collect and process personal information provided by the Customer for the purposes of managing bookings, providing services, handling payments, and dealing with enquiries and complaints.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or disclose personal information to third parties except where necessary to provide the services or comply with legal obligations.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

15.2 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the services, and supersede any prior understandings or agreements, whether written or oral.

15.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking unless otherwise agreed in writing.